1. Eligibility for Returns & Exchanges

At Sahasrara, customer satisfaction is our priority. Due to the nature of our Ayurvedic skincare products, we accept returns and exchanges only under the following conditions:

• The product is damaged or defective upon delivery.
• The wrong product was delivered.
• The product is unused, unopened, and in its original packaging.
• For hygiene reasons, we do not accept returns for used or opened products.

2. Return & Exchange Request Process

To initiate a return or exchange, follow these steps:

• Email us at bizvaro1405@gmail.com or WhatsApp us at 9465889021, 9878697279 within 48 hours of delivery.
• Include your order number and clear images of the product (showing damage/defect) and packaging.
• Once verified, we will arrange a pickup or replacement within 7–10 business days.

3. Refunds & Processing Time

• Refunds are processed only for damaged or incorrect products.
• Refunds will be credited to the original payment method within 5–7 business days after approval.
• COD orders will be refunded via store credit or bank transfer.

4. Non-Returnable Items

• Opened, used, or tampered products.
• Items purchased on sale or during promotional offers.
• Orders placed with Buy 2 Get 1 Free or other discount offers.

5. Cancellations

• Orders can be cancelled before shipping by contacting our support team.
• Once shipped, orders cannot be cancelled.